In 2021, I joined Best Buy to help lead its expansion beyond retail and e-commerce technology into the health tech space, transforming how people manage their health at home. Leveraging the trust customers have in Best Buy, we set out to create an innovative, human-centered approach to healthcare that empowers individuals to get well and stay well, either independently or with the support of healthcare providers. As the first designer to lead this project, I played a key role in launching our initial offerings, including a Continuous Glucose Monitor (CGM) and an online hearing test paired with hearing aids. This marked a pivotal shift in user engagement with health devices, delivering a seamless, user-friendly experience through cutting-edge technology.
As part of our offering, we developed a free online hearing assessment to help users make informed decisions and explore the best options available through Best Buy. Give it a try now!